If you have accidentally run a customer's card for the wrong amount, you can void the payment and rerun it. Here's how:
Locate the completed order in your system.
Select the "Payment Info" section for that order.
Look for a "Void" button or option and select it.
The PAX A35 payment terminal will display a screen confirming that the transaction has been voided.
You can now rerun the correct payment amount for the customer.
Remember, it's important to void the accidental payment promptly to ensure the customer's card is not charged incorrectly. By following these steps, you can quickly resolve the issue and provide great customer service.